How the issue manifests
1. Error: ActiveX component can't create object: 'Outlook.Application'
When sending a document by email, the following error is displayed:
Součást ActiveX nemůže vytvořit objekt: 'Outlook.Application'
2. Attachments are not included
You are sending a document from ABRA Flexi, but the attachments are not included in the email.
Cause
The application is unable to establish a connection with MS Outlook.
👉 The most common causes are:
a corrupted or incomplete Outlook installation
or missing / corrupted Outlook registry entries
Solution
You can also find guidance in the official Microsoft documentation.
If the issue persists, follow the steps below.
1. Default app settings
Search for Default apps in your system settings and set the desired application.
At a minimum, MAILTO, .eml, and .msg should be set correctly.
2. Configuring registry entries directly
If the desired mail client is already set as the default in Default apps but Flexi still does not launch it, check the registry (search for "Registry Editor" or press WIN+R, type regedit, and confirm with ENTER):
Navigate through the folders to the following path (or copy and paste it):
HKEY_CURRENT_USER/SOFTWARE/Clients/Mail
or
HKEY_LOCAL_MACHINE/SOFTWARE/Clients/Mail
your default email client should be set here (e.g. "Microsoft Outlook" or "Thunderbird")
if a different client is set or the column is empty, change the value to the correct email client
If you are using the new Outlook, enter "Microsoft Outlook (new)" in the registry.