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Desktop Application Knowledge Base (GUI)

Frequently asked questions and knowledge base for the desktop application

10 authors647 articles

Installation and Operation

On macOS, the save / upload file dialog window does not open
Updating ABRA Flexi to Version 2022.5.x on Linux Operating System
Using IPv6 in ABRA Flexi
How to launch storage on Mac when nothing works (for support)
Updating the Database System for ABRA Flexi on a Self-Hosted and Local Server
ABRA Flexi ONE - Migrating from Cloud to Local Deployment
Does ABRA Flexi support running on a self-hosted server with a reverse proxy in front?
Manual Service Launch on macOS
Update Java on a Windows Server
Broken Filtering and Report Preview Issues on MacOS Big Sur
Installation on OpenSUSE Leap 15.2 (for support)
Error: class java.lang.StackOverflowError
Reinstalling the Desktop App
Setting Up ABRA Flexi Network Availability
Flexi won't launch on macOS
Cannot log in to local Flexi on macOS
Migrating from PostgreSQL 8.x to 9.x Using pg_dumpall
Application error on launch - Failed to save application settings
Fixopia: StackOverflowError
Flexi doesn't work with Avast Internet Security (unverified – hence a suggestion)
How to Install an Offline Reader (Unverified – Draft)
Large fonts in Linux - text doesn't fit in fields (unverified - hence a suggestion)
System Error No. 5 When Launching Data Storage on Windows
After updating the server with OpenJDK, unable to connect to the company
Error "Too many open files in system" on Mac OS X
Data Storage Versioning
Setting Up SPF for Cloud Operations
Flexi is not displaying correctly, texts and link positions in the app are messed up
How do I uninstall Java on macOS?
Error: Invalid row number (1048576) outside allowable range
Error: could not initialize proxy - no Session
Installation on Windows fails: cannot overwrite file or gets stuck during copying
Installing Flexi on Debian Buster (10), Bullseye (11), or Bookworm (12)
Error: language "pltcl" does not exist
Error: GPG key expired (EXPKEYSIG)
Increasing Memory for Java
Debian - PostgreSQL
Overview of Logged-In Users
Windows Server 2003 (32-bit) → Windows Server (64-bit)
Error: HTTP 500 – OldAppServerException
HeadlessException
How to Detach a Database from Flexi?
Cloud - Changing the Instance Name in the URL
pgAdmin Version for PostgreSQL
Client application won't launch
Sending via MS Outlook is not working properly
Cannot Connect to Data Storage
Error: ApplicationListener after installing an app event handler
EET Error
Debug Logs
Debian Server - Listening on IPv4 and IPv6
Payment Terminal Setup
Health Check URL for ABRA Flexi
App Cache
Error: GenericJDBCException: ERROR: deadlock detected
Opening HTML and Images from the Flexi Desktop Application
Local Installation URL for ABRA Flexi
Cancelling Issued Invoices via XML Takes an Unreasonably Long Time
Installation on Linux Fedora 32 (33)
Error: HttpContentTooLargeException
Error: the trustAnchors parameter must be non-empty (Ubuntu 18.04)
Error: No print service found (Linux)
Starting a Stopped Server
Linux repository is out of date
Large font size in Flexi (KDE / Kubuntu)
Incorrect printing from Flexi
Cannot start Flexi update, the system is blocking it
Parallel SQL Query Processing (PostgreSQL 10)
Broken Printing on Windows 10 – Version 1803
Connecting to the Database
Slow company backup in ABRA Flexi
Sending an invoice by email on Linux does not attach the attachment
Error – Central server is starting, please wait
Unable to start client application
Local desktop application installation fails to launch on macOS Big Sur
Cannot delete a record - linked GDPR purposes
Password Reset (Server / Local Installation)
Jihočeská textilní (JiTex) - OS version and Java version
How to find out which companies a user has access to within a license
Exception in thread "main" java.lang.UnsatisfiedLinkError
Error: SSLPeerUnverifiedException: peer not authenticated
Moving Flexi to a New Server
Update HTTPS Certificate Without an Admin Password
Error: A ResourcePool could not acquire a resource
Error: InvocationTargetException
Is it possible to combine different operating systems?
Error: Invalid page header in block
Patch v. 2018.1.1.1 and Earlier
Flexi Cannot Save Files to Disk (Comodo Internet Security)
Cannot Start ABRA Flexi Server on Linux (pg_lsclusters)
Error: Installation failed – could not start the data store
How to allocate more memory to the Flexi server?
Configuration of PostgreSQL for Large ABRA Flexi Installations
Can Flexi be installed on a Synology NAS?
Display Issues with Flexi on Linux
Change user type in the database
Data from the client application was not saved during a server update
Advanced Parameters List
Error: IllegalStateException – Record Should Not Be Editable (User)
class java.sql.SQLException: A client attempt to check out a Connection has timed out.
Turning a service on/off on macOS
When logging in via a web browser, X sessions are created that block access for other users (old licensing method) - for support
Error: The given component is not a tab
Current Version in Linux Repositories
How to Log In to the Web Interface (Server / On-Premises Installation)
Keychain and ABRA Flexi (macOS)
Logging Access to ABRA Flexi
Forgotten Password
Flexi Cannot Start Due to Multiple Java Versions
Manual Addition of Root DigiCert CA to the Trusted Certificate Database
Cannot Connect to Server from Client Application (After Java Update)
Long Response Times in Flexi (Cloud)
Cloud Data Backup Retention Period
Installation of Flexi on Debian 10
Where can I find the server log?
Error Message: "EOF (End Of File)" When Restoring a Company
Error: This DAO has been already closed
Where to find the PostgreSQL log?
Installation Guide for ABRA Flexi on Ubuntu 24.04 (Server / Local Installation)
List files in a directory and delete them on macOS/Linux (for support)
Installation Error – Invalid File Handle 32
Can ABRA Flexi be run on mobile devices (phone, tablet)?
Error: TLSAException - Timeout while resolving TLSA!
Cannot Log In to the Company (for Support)
Error: Local repository is invalid
Setting Up Google SMTP in the App Returns an Error
Issues with PostgreSQL Database in Flexi
How to Reinstall Java or Another Program
Error: Access to session is denied now
The app displays a sending error with no further details.
How to restore a data backup on a server if it fails?
Windows Not Rendering in Flexi (Black Screens – Windows)
Error when exporting from the desktop app: RunModalForWindow (macOS)
How to create a link in Flexi wiki? (for support)
Having trouble setting up terminal connection on macOS
Missing pltcl function and how to add it (PostgreSQL)
Error: Broken pipe (Write failed)
Error: ERROR: could not obtain lock on relation
Error: IOException – Permission denied
Installation of ABRA Flexi on Linux fails due to missing language pack cs_CZ.utf8
Error: java.lang.module.FindException – Module java.xml.ws not found (Ubuntu)
Window Display Issues in the Desktop App (Broken / Overlapping UI)
Error: ClassNotFoundException – cz.winstrom.vo.WSLokCiselnik
Import of SSL Certificate Fails with an Error

Application Settings

Error Sending a Document via Email Through SMTP Server
Setting Up Google SMTP for Sending Emails from the Application
User Relationships - GUI
Send Email Opens the Mail App but Not a New Message (Mac)
Adding a State Including the Applicable VAT Rate
Data Visibility Permissions
User Roles vs. Advanced User Permissions (So-Called Data Visibility Rights)
User Permissions
What access rights do dashboards provide and what do cash flow reports provide?
Duplicate Check for Received Invoice
Invoice Attachments
Company Renaming
SMTP Server Configuration - GUI
Default Mail Client Settings on Mac
Test Detecting Changes in Committed Values
Číslo diery
Supported Email Clients
Advanced Automatic Matching
Uploading an Electronic Signature Certificate
Automatic Creation of Inventory Documents
Sending Email from the Website
Removing a User
Displaying Data from the Flexi System on a Customer Display
Downloading Courses
Diera v číselnom rade
Automatic Rounding
Email Subject
Cannot type a decimal separator using the numeric keypad
Requiring Invoice Signature
Manual Backup
Change of SSL Certificate
Adding an Accounting Period
Locking an Accounting Period
Extension Number Override
Deduction of Unpaid Advance Payment
Deleting an Accounting Period
Automatic User Association
File Attachment Format
Multiple Stamps Under One Company
Translating a Price List Item
Change Font on Mac
Email Text and Content
Data Source Configuration
User Editing
Deleting a User
System Sounds in Flexi
Blocking a User
Extended Permissions
Total without deposits
Logo and Stamp
Server Permissions
Change of Number Series
Bulk Unlocking of Documents
Company Settings Import
Obmedzenie práv k predajnej pokladni
Screen Resolution
Course Download Error
EAN Codes on Price List Items
Password Change - GUI / WUI
Export of reports in ABRA Flexi for macOS to .xlsx format
Bulk Removal of Data Visibility Permissions
How to find out if a specific record has been deleted from ABRA Flexi?
Setting Up Apple iCloud SMTP for Sending Emails from the App

Module: Warehouse

Web Interface or REST API Returns Inconsistent Results at the Beginning of the Year
Can a batch number/expiration date be added retroactively to a receipt?
Import Fees from XML
Printing Custom Units of Measure
Balancing Disbursement Requests
EKOKOM
Different Warranty Periods
Returning goods at a different price
Changing the Value on a Dispenser
Import ISDOC - Goods Receipt
Inventory - GUI
Adjusting Prices per Recipient
Packaging Records EKO-KOM
Stock Count - Inventory Shortage
Withdrawal Requests and Their Settlement
Filter - Bundles and Sets
Reservations and Their Settlement
Inventory Discrepancy
Creating a Sales Price
Multiple Warehouses on a Delivery Note
Price List Price (Number of Decimal Places)
Warehouse Consolidation
Transferring Images to the Online Store
Invoicing a Delivery Note
Deleting a Warehouse
Generating Items During Inventory Count
Rounding of prices from the price list
Stock Inventory
Update Price per Recipient
Poor Warehouse Condition in Inventory
Manufacturing from Semi-Finished Product
Generating Disbursement Requests
Merging Two Price List Cards
Recording a Bill of Materials
Stock is not being issued
Material Shortage in Production
Moving a Branch in the Price List Tree
From Version 2021.4.0 - Inventory Accounting Using Method B
The value specified in the statistical identifier element (additionalGoodsCode) is not permitted for the given combined nomenclature code.
Delivery Note Without Invoice
Intrastat Error: Quantity in Supplementary Unit of Measure Must Be Greater Than Zero.
Transfer of Inventory to a New Period
Different Batch for Packaging
Custom Pricing
Receiving a Product into Stock Without Deducting Materials
Inventory Value Discrepancy
Equipment Reservation
Gift Cards and Vouchers
How to predefine a warehouse for invoice line items?

Module: Sales

Issuing a Tax Document with an Incorrect VAT Rate
Warning: "The document contains credit note items with a manual price list change."
Prepayment Tax Document (PTD) Deduction Now Supports Negative Line Items
Entering an Order, Accounting Processing, and Subsequent Evaluation
Orders and Their Usage (GUI)
Import from Excel - Issued Quotes
Invoice Status "Paid (Manually)"
Sales Document User Statuses
Late Payment Penalty Invoices
Special VAT Regime (for Support)
Reservation Creation Options - GUI
Invoice Issued with Price List Items in Currency
InstaDesk - Export
Returns - Point of Sale
Automatic Receipt Printing
Custom Names for Quote and Order Statuses
Contacts on the Invoice
Setting Up a New Shipping Method (Carrier)
Invoice Rounding
VAT Declaration Creation
Recording Sales
Accounts Receivable and Payable Reconciliation
Automatic Overdraft Booking
Sales Bundle Items in Sales Analysis
Cannot Create an Invoice from a Deposit
Account on the Credit side is not being populated from the posting schema on the sales terminal
Intrastat for Credit Notes
Multiple Invoices with the Same Variable Symbol
Rounding Item in PDP
Partial Advance Payment Deduction
Deduction of Unpaid Advance Payment
Outstanding Invoices Total
VAT Registration in Another Country
Elcom - Document Cancellation
Invoice from Multiple Orders
Own/Custom Shipping on Invoice
Analysis of a job/order – do non-tax documents get included?
Advance Payment Deduction – Final Invoice Remains Unpaid
Report for advances and tax documents for advances that were not deducted
Exchange Rate on Invoice
Posting Sales Receipts - Default Value Settings
Error: "You must select a package for a catalog item with predefined packages".
Inconsistent VAT Credit Field on Item
Credit note with a kit whose items contain serial numbers
FIK, BKP, PKP - When Each Value Is Printed
Sales Analysis and Its Input Items
Partial Advance Payment Deduction
Automatic VAT 20% Line Fill-In
Summary Billing of Orders
Matching Multiple Payments to an Invoice
Payment of This Year's Invoice Using Last Year's Payment
Reverse Charge VAT
Setting Up a Non-Tax Advance Payment Document
Second-Hand Items
VAT Registration Number for Customer
Report of received invoices from a single company
ExternalOrderID - Purchase Order in ISDOC Invoice
Advance Payment Deduction - Basic Guide
Change Partial Payment to Full Payment
Fixopay: Unauthorized attempt to create a record (DoklFak#-1)
Invoice created from an order does not contain line items
Voucher and EET (Electronic Sales Records)
Discount Calculator
Returns at the Point of Sale
Recalculating an Invoice from Foreign Currency to CZK
Payment of an Invoice Using a Deposit and Bank Transfer
Invoice with items at different VAT rates, rate change, and tax base deduction.

Module: Finance

GoPay
Mutual offset – manual creation
IBAN and BIC
Komerční banka
Shoptet PAY
ČSOB
Billing payments from the payment gateway
Moneta Money Bank
Mutual offsets from multiple partners are being merged in the print report
Cryptocurrency Billing
PayPal
ČSOB Payment Gateway
Equa Bank
FIO
Creating a payment order for a partially paid received invoice
Česká spořitelna
Online download of a statement from FIO Bank
Matching a CZK document with payments in CZK and foreign currency
ABO format is not a supported format
ComGate Payment Gateway
Field "bank account" contains an invalid codebook entry
ČSOB
General Credit Bank
Loading statements in a different currency
Matching Payments at the Turn of the Year
Expobank
Online import failed - syntax error
Discrepancies Between Bank Book and General Ledger Statuses
Bank Name - Template
Duplicate Statement Imports
Incorrect date when downloading statements
Bank Format for Statements and Payment Orders
Matching Foreign Currency Documents
Mutual Offset in Different Currencies
Loading FIO Statements Retroactively
Currency Recalculation in a Payment Order
Packeta Statements
Receipt Tracking
Share Capital
Uploading a Payment Order to FIO Bank
Cash Book
Current Account Balance Discrepancy
Selected ABO format does not support payment orders in a currency other than the bank's currency
Payment Order: Conditions for Loading a Document
Deleted Online Statements
Downloading PayPal Statements Returns an Error
The Pay
Matching Different Currencies
Matching Multiple Items to an Invoice
Mutual Offset in Different Currencies
Account Statement Loading
Mutual Offset
Online downloaded statements
Matching a Payment with a Document
Online statement downloads
Matching a Payment to Multiple Invoices
The invoice document is not intended for payment
Account in Multiple Currencies
Creating a Mutual Offset Using the Wizard in the Desktop Application
Raiffeisenbank Statements
Matching a Partial Payment in Currency
Payment Gateway Charging a Transaction Fee
Manual Creation of Payment Matching
Matching Multiple Invoices in Foreign Currency
PayU

Module: HR

Severance Pay
Employee Last Name Change
Wages - Work for Cost Centers (GUI)
Employment Commencement Notification (GUI)
Salary Advance
Management of Employees from Abroad
Vacation Entitlement When Starting Mid-Year
Tip / Gratuity
Multisport (GUI)
Payroll – XML Sick Leave File Import
Quarantine Allowance
Types of Employment and Activity Codes for Social Security Purposes
Employee Insolvency
Compensation for a Public Holiday Based on Average Earnings
Estimated income amount does not populate
Príloha k žiadosti o dávku
Reimbursement for Leave Due to Blanket Quarantine
Blank "Calculated" date in payroll
Non-taxable wage compensation
Health Insurance During Maternity Leave
Social and Health Insurance
Mandatory quota for persons with ZTP disability cards
Health Insurance Contributions
Deduction for meal allowance
Mid-Month Salary Change
Wages for Individual Orders
Ako vymazať zamestnanca
Doplatok k minimu
Billing of Health Insurance
Carry-Over Vacation
Annual Leave Correction
Annual Tax Settlement
Termination of Employment During the Year
Annual Tax Settlement - Charitable Donations
Chýba povinné pole "kód činnosti" (/eldp09/items/t1[0]/@cod).
Vacation During Maternity Leave
Payroll - Slovakia
Payslip Password
Summary of Health and Social Insurance
Tape Encryption
Calculating the Full-Time Equivalent (FTE) Headcount
Wages from Previous Years
Differential payroll accounting for employees
Mass Employer Notification
Reward for Directors
Annual Tax Settlement for Terminated Employment
Enforcement / Garnishment
There is no form for the employer's insurance premium payment overview
Overview of OSSZ
Overview of Insurance Premium Amount
Extension of Sick Leave
Bonus Added to Payroll Without Affecting Salary Calculation
Part-Time and Full-Time Work Schedule Changes
Annual Employee Income Tax Settlement
Holiday pay compensation based on average earnings
Práca pre strediská
Kód ELDP
Confirmation of Non-Application of Tax Credit
Multiple Employment Contracts
004 - The 'Variable Symbol' field (/prehled/zamestnavatel/vs) contains a value with an incorrect length.; 112 - Invalid variable symbol.
Personal taxpayer discount
Report for ISPV
Advance tax instead of withholding tax
Overdrawn Holiday
Notice of Employment Commencement – Type of Activity
Overtime and Weekend Work Supplement
Annual Tax Settlement
Social Insurance
Overview of Health Insurance
Rewards
Personal Use of a Company Vehicle
Deductions
Absences
Company Setup from a Payroll Perspective
Employee Card Creation
Payroll Calculation
Generating Commitments and Their Payment
Non-monetary benefits
Saving for Retirement
What Can Be Processed in the Employees Module

Module: Accounting

Cost Tracking
Balance Sheet and Income Statement Rounding
VAT Rounding in OSS Returns
Slovak Legislation – Received Foreign Invoices
Legislative Changes from 2022
How to Close a Period Without Carrying Over Balances via XML
Tax Records - Suspense Items
Cost Centers and Their Usage (GUI)
Generating the Income Statement – Example (GUI)
Generating a Balance Sheet - Example (GUI)
Overdraft
Frequently Asked Questions and Common Errors in OSS
VAT and OSS Multiple Registration Combinations
Exchange Rate Difference When Deducting an Advance Payment in Foreign Currency
Corporate Income Tax
Reverse Charge within the EU
Accruals
SK legislation lines A.2 transfer of tax liability
Unreconciled Advances on Received Invoices
Slovakia - credit notes in VAT Control Statement
Person Liable to Tax
Records for VAT Purposes under Section 100 of the VAT Act
Reporting in the Recapitulative Statement
Precenenie pohľadávok a záväzkov
Documentation of VAT in supporting documents, distinguishing deferred VAT deduction for purchase invoices
The social insurance account is not being pulled through to the balance sheet in contributory organizations
Správa o počiatočných stavoch účtov - jeden účet je rozdelený do viacerých riadkov
Applying VAT from a Period When We Were Not VAT Registered
Setting Up a Contact Person for the Insurance Premium Overview for the CSSZ
Simple Accounting for Nonprofit Organizations
Non-zero balance on account 431001
Account does not appear in the trial balance even though transactions have been posted to it during the given period
Tax Records and Receipts from Previous Accounting Periods
The social insurance account is not being pulled through to the balance sheet in contributory organizations
Assigning Depreciation to Secondary Activities
Change of Accounting Period – Fiscal Period
Ako zaúčtovať lízing
Writing Off Unpaid Invoices from the Balance
Depreciation Accounts
Breakdown into Base Amount and VAT in the Tax Records Report
Bank/Cash Receipt in VAT Instead of Invoice
Account Balance vs. Account Transactions
Inventory Account Review
SLOVAKIA - VAT Return
Writing Off an Unpaid Liability
Automatic Exchange Rate Differences Generation – Disabling
Change of Variable Symbol on a Matched and Deducted Tax Base Document
Mesačný výkaz hospodárenia
Ako preceňovať pohľadávky a záväzky
Paying a Foreign Currency Document from a Previous Year Before Performing Initialization
Date by which documents are assigned to VAT
Special VAT Scheme in Slovakia
Visibility of Inventory Cards in the New Accounting Period
Supplementary Tax Return
VAT under the MOSS Scheme
Error Uploading MOSS
SLOVAKIA – VAT Control Statement
Reverse Charge Outside the EU
Entering the Primary Economic Activity in a Paper Tax Return and in an XML Tax Return
Account Inventory
Issuing Slovak VAT from a Czech Company with Amounts in EUR
Tax Return Contact Person and Phone Number
Statement of Activities for a Nonprofit Organization
Depreciation from the previous year is not posted
Duplicate item values in Intrastat
Trial balance does not match the account movements
Zadanie počiatočného stavu účtu v cudzej mene bez vytvorenia predchádzajúceho obdobia
DIČ and country of the customer are not reflected in the XML summary report
Initialization of the next accounting period does not complete in the cloud even after a long time
Invoice created by initialization and paid in the same year
Zadávanie neuhradených faktúr z predchádzajúceho obdobia pri prechode na Flexi
Amounts in Different Currencies Don't Match in Account Statuses
Zadávanie neuhradených faktúr z predchádzajúceho roka, ak pracujete s Flexi len od tohto roka
Conditions for Reporting an Invoice in the Recapitulative Statement in Slovakia
Je možné vykonať ročnú uzávierku k určitému dátumu
How to invoice a job so it appears in the job cost analysis?
VAT Control Statement Cannot Be Exported to XML for the Tax Office
Difference Between a Standard Chart of Accounts and an Account Schedule
Zníženie odpočtu
Setting Up Opening Account Balances When Starting to Work with the Flexi System
Annual Settlement of Advance and Withholding Tax
There is a rounding difference between the summary report and the tax return.
Profit and Loss Statement Does Not Match Prior Period Balances
Follow-up Control Statement - Quick Response to a Notice
Writing Off an Unpaid Receivable
Summary report displays fewer rows in PDF than in the summary report
VAT Refund on Goods Sold to Foreign Nationals
Cash Flow Overview
Legislative Updates for 2024
Notice of Control Report - Reference Number of the Call