How the issue typically manifests
the application takes a long time to verify the data source
timeouts appear in the log
the application fails to connect
Possible causes and solutions
1. Connection issue (cloud)
The most common cause.
Verification:
Open the following URL in your browser:
https://firma.flexibee.eu
if it does not work → internet / network issue
Open:
https://firma.flexibee.eu:5434
if it does not work → port 5434 is likely blocked (firewall)
2. Services unavailable (local installation / server)
Solution:
1) Open:
This PC → Manage → Services
2) Check and start the following services if they are not running:
Winstrom PostgreSQL
Winstrom Service
3. Issue after a Windows Update
Typically occurs after a major update (e.g. Windows 10 version 1709).
Symptom:
The following error appears in the log (Computer Management):
database locale is incompatible with operating system
LC_COLLATE "Czech_Czech Republic.1250"
Solution:
install the cs-CZ.msi package (locale)
If the installation fails:
uninstall the
cs-czechiapackagethen start the Winstrom Service
4. Corrupted installation
If none of the above resolves the issue:
reinstall the ABRA Flexi universal package