Error: could not initialize proxy - no Session
This error can have multiple causes. Most commonly, it is related to a connection issue or specific application behavior.
Examples
1. Unstable Internet Connection
This is the most common cause.
We recommend:
verifying connection stability (especially Wi-Fi)
trying a wired connection
checking for network outages
👉 If the error appears randomly during normal work, this is typically the cause.
2. Error Triggered by a Specific Action
If the error recurs when performing the same action (e.g., submitting a document), it may indicate a problem within the application or its data.
For analysis on our end, we need:
the exact step-by-step procedure
the location where the error occurs
ideally a screenshot or video
3. Permissions Issue (macOS)
In some cases (macOS), the error may be related to application permissions. This is a very specific and unlikely scenario.
For example:
the email client does not open when sending a document
the cause may be a loss of permission to access email (e.g., after a system or application update)
Solution:
complete uninstallation of the application
deletion of configuration files
fresh installation
If you are running ABRA Flexi locally on macOS, never uninstall the application along with its data without first having a current backup.
How to Distinguish Between Causes
random errors during normal work → most likely a connection issue
recurring error on the same action → a specific problem within the application
email issue on macOS → likely a permissions problem
Recommended Steps
first, verify your connection
if the error persists, try to reproduce it
for specific issues (e.g., email on macOS), consider reinstalling the application