Every ABRA Flexi license automatically includes Standard Customer Support, which covers access to documentation, training materials, videos, and regular updates. For customers who need faster response times or phone contact, Extended Support is available.
📋 Support plan comparison
| Standard | Extended |
New versions of ABRA Flexi | ✅ | ✅ |
Documentation and training materials | ✅ | ✅ |
API technical documentation | ✅ | ✅ |
Tutorial videos | ✅ | ✅ |
Webinars and workshops | – | ✅ |
Phone support | – | ✅ |
Guaranteed response time | 2 business days (typically same day) | 1 business day (typically within 2 hours) |
💰 Extended Support pricing: 10% of the total license price (min. CZK 171/month, or CZK 2,050/year with an annual subscription)
For customers with higher demands on availability, personal attention, and active environment management, we also offer Premium Support. We are happy to provide details upon request.
✅ What customer support covers
Non-standard situations during program installation
Configuration of remote communication and network operations
Functional issues with the program (the program does not behave as defined in the help documentation)
Questions about using the application – configuration, settings, and general functionality
❌ What customer support does not cover
Accounting advisory services
Individual training and consultations (subject to fees per price list)
📞 Support contact
Email / chat: podporaflexi@abra.eu (available to all customers)
Phone: +420 371 124 321 (Extended Support customers only)
💻 Remote support
Remote support allows a customer support agent to connect directly to the user's computer. This way, the user can follow the troubleshooting process in real time, or grant us access to better handle their request.
⚠️ Remote support is provided exclusively via the AnyDesk application.
Download AnyDesk – choose your operating system:
📂 Do you have a data file or a large amount of data?
You can upload data files directly to our website via this link. The files will be submitted as a customer support request – in this case, there is no need to contact us by phone; we will get back to you.
📚 Before contacting us – try these first
Make sure you have the latest version of the application (changelog)
Search our knowledge base
Submit each question as a separate message – this helps us process your request faster
Read the terms of use.