Even in the ABRA Flexi web interface, situations can arise where an unspecified error occurs during one of the processes. In such a situation, you will most likely need to contact our technical support, which will need to know the technical details of the relevant error from the browser console.
If you use the desktop application, you may have come across the so-called debug logs, which record all processes performed in the desktop application, including errors.
In the web interface, we rely on the log of the respective web browser. However, it will also tell us everything we need to resolve the issue.
An unspecified error refers to an error message that does not contain detailed information about why the error occurred.
You can always find the details of a given error by "inspecting" the web page — in this case, the web interface. We will walk through the steps using Google Chrome. The process is essentially the same in other browsers.
If an unspecified error occurs, right-click anywhere in Flexi in the browser and select "Inspect".
Once opened, the default view will display the page's HTML code.
Switch to the "Network" tab, where you should open the "Fetch/XHR" sub-tab.
This is where all operations you perform in Flexi are recorded. If an error is present, it will be highlighted in red, or you can identify it by the "Status" column. Errors are indicated by 4xx or 5xx codes. A status of 2xx means OK.
Click on the error row to open it, and you can then send it to technical support.
If the web interface fails to load on the first launch, the issue may be caused by a license not being loaded. The solution should be to re-import the license in the desktop application via the Help > Import License menu.