In the ABRA Flexi web interface, a process may sometimes fail with an error message that doesn't explain the cause. In that situation, you will most likely need help from our technical support team, who will need the technical details of the error from your browser's developer tools. This guide shows you where to find them.

In the desktop application, processes and errors are written to what are known as debug logs. In the web interface, this role is fulfilled by the browser's network communication log, which contains everything needed to resolve the problem.

In the web interface, an error appears as a notification in the bottom-left corner. If the notification doesn't say why the error occurred, follow the steps in the next section of this guide.

We demonstrate the procedure in Google Chrome; the principle is the same in other browsers.

Step 1: Right-click in the web interface and select Inspect. The developer tools will open, showing the page's HTML code by default.

Step 2: Switch to the Network tab (Síť in the Czech version of Chrome) and open the Fetch/XHR filter.

Step 3: This tab records all operations you perform in the web interface. The error is highlighted in red, and you can also recognize it by the Status column: errors have 4xx or 5xx codes, while a 2xx status means everything is OK.

Step 4: Click the row with the error to open it and send its contents to customer support. Please also attach the .har file, which you can download using the icon at the top of the tab.

If the web interface doesn't load after the first launch, the problem may be a license that failed to load. The solution is to import the license again in the desktop application via the menu Help > Import license.